Portrait of Che Shiva
Che Shiva
CHE SHIVA

ITOPERATIONS &INFRASTRUCTURE

Data center, infrastructure, and 24/7 operations

CHE SHIVA
Book a Consultation
Windows Server
Active Directory
VMware
Hyper-V
AWS
CrowdStrike EDR
Tanium
Cisco Meraki
Windows Server
Active Directory
VMware
Hyper-V
AWS
CrowdStrike EDR
Tanium
Cisco Meraki
Windows Server
Active Directory
VMware
Hyper-V
AWS
CrowdStrike EDR
Tanium
Cisco Meraki
Windows Server
Active Directory
VMware
Hyper-V
AWS
CrowdStrike EDR
Tanium
Cisco Meraki

ENTERPRISE OPERATOR. EMERGING-TECH BUILDER.

Brings active AWS, AI, and blockchain engineering practice into a traditional enterprise IT context.

(01)STORY

RELIABILITYSHAPEDTHEOPERATOR.Curiositykeptthebuilderalive.

Che Shiva
CHE SHIVAIT OPERATIONS
(THE THREAD THROUGH ALL OF IT)
“UNDERSTANDTHESYSTEM.STAYCALMUNDERPRESSURE.TRANSLATECOMPLEXITY.MAKETHENEXTVERSIONBETTER.”

For three decades, I’ve worked where technology has to perform in the real world. My path began in hardware engineering at Compaq, matured inside regulated enterprise operations at Takeda, and continued in technology leadership at AXS / AEG. Along the way, I kept my hands on the systems: servers, racks, and switches; Windows Server and Active Directory; VMware; the move from a data center to on-premise and AWS cloud.

RÉSUMÉ (PDF)
02Scope

Thefullstack—enterpriseITtoinfrastructure.

Hands-on across servers, networks, identity, and security operations — grounded in fourteen years running enterprise IT at AXS / AEG.

01.Leadership

ITOperationsLeadership

  • Ran all of AXS IT operations as the sole IT operations manager: hired, onboarded and led a team of 4, and owned the budget and the vendors.
Team Leadership & HiringOn-Call OperationsNOC OperationsIncident ResponseVendor ManagementIT BudgetingITIL Service Management
Team Leadership & Hiring
On-Call Operations
02.Servers

Servers&Virtualization

  • Hands-on with the stack that runs the business: Windows Server, Active Directory, Group Policy, VMware and Hyper-V.
Windows ServerActive DirectoryGroup PolicyVMwareHyper-VLinuxServers & Racks
03.Network

Networking

  • DNS, DHCP, VLANs and firewalls, down to the switch. The layer everything else depends on.
DNSDHCPVLANsFirewall AdministrationNetwork SwitchesCisco Meraki
04.Security

SecurityOperations

  • Led the team that triaged EDR alerts, isolated hosts and closed them out, and ran endpoint patching across the fleet.
CrowdStrike EDRAlert Triage & Host IsolationTanium PatchingIdentity & AccessPCI Compliance
05.Facilities

Facilities&DataCenter

  • Watches the alarms nobody sees until they fail — power, cooling, UPS — and coordinates facilities through the event.
UPS & Power AlarmsTemperature & CoolingFacilities CoordinationData Center Migration
06.Cloud

Cloud&VPS

  • Supported the move from data center to on-premise and AWS cloud, and runs a hardened Linux VPS fleet: servers, TLS, backups and all.
AWSAmazon ConnectAmazon WorkspacesMicrosoft 365Linux VPS FleetDockerCloudflareBackups & Disaster Recovery
07.Endpoints

Endpoints&Assets

  • Every endpoint patched, tracked and supported — Windows, macOS and iOS — with asset and license control.
Snipe-ITScreenConnectMicrosoft 365Windows 10 / 11macOSiOSMobile Device Management
08.Automation

Automation

  • Turns repeat work into workflows — scripts, n8n, scheduled jobs and automated deploys — so no task gets done by hand twice.
PythonRustBashn8n WorkflowsAutomated DeploysREST APIsMCP ServersAI-Agent Automation
09.Support

ServiceDesk&ExecutiveSupport

  • Built the runbooks and escalation paths, and handled the high-visibility issues for senior leadership.
Service Desk ProcessesRunbooks & DocumentationEscalation SupportExecutive IT SupportOnboarding & OffboardingChange Control
⌜Selected work

Four arenas.
One operating mindset.

IT operations · on call
⌝

RunningITaroundtheclock

Led all of AXS IT operations as the sole IT operations manager, with a team of 4, weekly on-call, and NOC triage across sites in Scottsdale, the UK, and Australia.

Team of 4Weekly on-call
⌝

Fromdatacentertohybridcloud

Supported AXS’s migration from a data center environment to on-premise and AWS cloud infrastructure.

InfrastructureBuilt to run
⌝

Investigated,isolated,closed

Led the team that triaged CrowdStrike EDR alerts — investigating, isolating hosts, and closing them out — and ran endpoint patching with Tanium.

Security operations
⌝

Modernizingenterprisesupport

Designed a cloud-native contact-center direction using Amazon Connect and Zendesk AI, with resilience, automation, and measurable operating efficiency at the center.

Cloud architectureReliability at scale
⌝

AIagents,builttoruninproduction

Built and operated a multi-agent AI platform on Claude, orchestrated through a custom LiteLLM proxy, delivering agents to a live member base.

Applied AIClaude APILiteLLM
⌝

Smartcontracts,shippedtoproduction

Designed and shipped 4 production smart-contract matrices on Sonic L1 (Solidity 0.8.28) — token, NFT, and matrix logic across $S, wBTC, wETH, and USDC.

Blockchain & Web3Solidity
⌝

Runinproduction,notonaslide

Docker, nginx and Cloudflare with automated deploys and tested restores: run in production, not on a slide.

DevOps & PlatformCloudflare
Résumé(PDF)
✧Operator snapshot
RELIABILITY
Che Shiva

30yearshands-on.
14yearsleadingITops.

I’m Che Shiva. For 14 years I led IT operations at AXS / AEG: a team of 4, weekly on-call, NOC triage, and infrastructure across sites in Scottsdale, the UK, and Australia.

3210
01234567890
+

Years in production technology

10
01234

Years leading IT operations at AXS / AEG

01234

Direct reports: 2 service desk, 2 systems administrators

3210

Continents supported: US, UK, Australia

PRINCIPLES

HOW I THINKWhen the stakes are real.

Principle 01

How I think when the stakes are real

RELIABILITY IS A feature.

Novelty means little if the system fails when people depend on it.
Principles

Principles

Story

Now

Goodconversationsusuallybeginwithahardproblem.

For IT operations leadership, infrastructure, and data center roles, in Dallas–Fort Worth or remote.

What you get

Readyforthenextproductionenvironment.

An operator who has run the whole stack — the team, the on-call rotation, the budget and the hands-on fixes.

Data center, infrastructure, and 24/7 operations

Book a Consultation

Open to:

  • IT operations leadership
  • Data center
  • Infrastructure
  • Security operations
  • On-call & incident response
  • Multi-site operations
Open to roles
469-673-9934

I’m looking for a hands-on IT operations leadership role: data center and infrastructure operations, 24/7 on-call and incident response, and security operations across multiple sites.

Plano, Texas · Dallas–Fort Worth or remote

Call 469-673-9934

Operator snapshot:

  • IT Operations Manager · AXS / AEG
  • 4 direct reports
  • Weekly on-call rotation · NOC
  • Sites: US · UK · Australia
  • Also builds with AI · Blockchain

Notesfrominsidethesystems.

One piece at a time, on each part of the stack I actually work in — written from things that broke, not things I read about.

AI Agents & Humans

AIshouldn’treplaceyourstaff.Itshouldgivethemtheirdayback

Read More
Backend & Identity

Identityisthefirstthingyouintegrateandthelastthingyoucanchange

Read More
AI Agents & LLM Systems

WhymostAIagentsdieonthewaytoproduction

Read More
Che Shiva
Call me+1 469-673-9934
Email me[email protected]

Open to roles

BOOKACONSULTATION

For IT operations leadership, infrastructure, and data center roles, in Dallas–Fort Worth or remote.

Book a Consultation