Che Shiva IT Operations
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IT Operations & Infrastructure Leader

Che Shiva — IT Operations & Infrastructure Leader. 30 years hands-on. 14 years leading IT ops.

30 years hands-on.14 years leading IT ops.

I’m Che Shiva. For 14 years I led IT operations at AXS / AEG: a team of 4, weekly on-call, NOC triage, and infrastructure across sites in Scottsdale, the UK, and Australia. Before that, regulated operations at Takeda and hardware engineering at Compaq.

  • AI & LLM Systems
  • Blockchain & Smart Contracts
  • IT Operations Leadership
  • Infrastructure & Data Center
  • Security Operations
  • Incident Response & On-Call
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Portrait of Che Shiva in a dark blazer Open to roles

Operator snapshot

Role
IT Operations Manager · AXS / AEG
Team
4 direct reports
On-call
Weekly rotation · NOC
Sites
US · UK · Australia
Also
Builds with AI · Blockchain
30+Years in production technology
14Years leading IT operations at AXS / AEG
4Direct reports: 2 service desk, 2 systems administrators
3Continents supported: US, UK, Australia

01 / Story

Reliability shaped the operator. Curiosity kept the builder alive.

For three decades, I’ve worked where technology has to perform in the real world. My path began in hardware engineering at Compaq, matured inside regulated enterprise operations at Takeda, and continued in technology leadership at AXS / AEG.

Along the way, I kept my hands on the systems: servers, racks, and switches; Windows Server and Active Directory; VMware; the move from a data center to on-premise and AWS cloud. The thread through all of it is simple — understand the system, stay calm under pressure, translate complexity, and make the next version better.

  1. Tier 1 · Foundationc. 2002 — 2007

    Compaq / The Answer Group

    Hardware engineering, diagnostics, and systems thinking

  2. Tier 2 · Disciplinec. 2007 — 2012

    Takeda Pharmaceuticals

    Regulated operations, ITIL practice, and executive support

  3. Tier 3 · Leadership2012 — 2026

    AXS / AEG

    Enterprise IT operations, infrastructure, and modernization

  4. Now2026 —

    Open to IT operations leadership

    Data center, infrastructure, and 24/7 operations

The thread through all of it

  1. Understand the system.
  2. Stay calm under pressure.
  3. Translate complexity.
  4. Make the next version better.

02 / Scope

The full stack — enterprise IT to infrastructure.

Hands-on across servers, networks, identity, and security operations — grounded in fourteen years running enterprise IT at AXS / AEG.

01

IT Operations Leadership

Ran all of AXS IT operations as the sole IT operations manager: hired, onboarded and led a team of 4, and owned the budget and the vendors.

  • Team Leadership & Hiring
  • On-Call Operations
  • NOC Operations
  • Incident Response
  • Vendor Management
  • IT Budgeting
  • ITIL Service Management
02

Servers & Virtualization

Hands-on with the stack that runs the business: Windows Server, Active Directory, Group Policy, VMware and Hyper-V.

  • Windows Server
  • Active Directory
  • Group Policy
  • VMware
  • Hyper-V
  • Linux
  • Servers & Racks
03

Networking

DNS, DHCP, VLANs and firewalls, down to the switch. The layer everything else depends on.

  • DNS
  • DHCP
  • VLANs
  • Firewall Administration
  • Network Switches
  • Cisco Meraki
04

Security Operations

Led the team that triaged EDR alerts, isolated hosts and closed them out, and ran endpoint patching across the fleet.

  • CrowdStrike EDR
  • Alert Triage & Host Isolation
  • Tanium Patching
  • Identity & Access
  • PCI Compliance
05

Facilities & Data Center

Watches the alarms nobody sees until they fail — power, cooling, UPS — and coordinates facilities through the event.

  • UPS & Power Alarms
  • Temperature & Cooling
  • Facilities Coordination
  • Data Center Migration
06

Cloud & VPS

Supported the move from data center to on-premise and AWS cloud, and runs a hardened Linux VPS fleet: servers, TLS, backups and all.

  • AWS
  • Amazon Connect
  • Amazon Workspaces
  • Microsoft 365
  • Hyper-V
  • Linux VPS Fleet
  • Ubuntu Server
  • Docker
  • nginx
  • Cloudflare
  • Tailscale
  • TLS / Let’s Encrypt
  • fail2ban & Firewall Hardening
  • Backups & Disaster Recovery
07

Endpoints & Assets

Every endpoint patched, tracked and supported — Windows, macOS and iOS — with asset and license control.

  • Snipe-IT
  • ScreenConnect
  • Microsoft 365
  • Windows 10 / 11
  • macOS
  • iOS
  • Mobile Device Management
08

Automation

Turns repeat work into workflows — scripts, n8n, scheduled jobs and automated deploys — so no task gets done by hand twice.

  • Python
  • Rust
  • Bash
  • n8n Workflows
  • Workflow Automation
  • Scheduled Jobs (cron · systemd · launchd)
  • Automated Deploys
  • Docker
  • REST APIs
  • MCP Servers
  • AI-Agent Automation
09

Service Desk & Executive Support

Built the runbooks and escalation paths, and handled the high-visibility issues for senior leadership.

  • Service Desk Processes
  • Runbooks & Documentation
  • Escalation Support
  • Executive IT Support
  • Onboarding & Offboarding
  • Change Control

03 / Selected work

Four arenas. One operating mindset.

IT operations

Running IT around the clock

Led all of AXS IT operations as the sole IT operations manager, with a team of 4, weekly on-call, and NOC triage across sites in Scottsdale, the UK, and Australia.

Team of 4 · Weekly on-call

Infrastructure

From data center to hybrid cloud

Supported AXS’s migration from a data center environment to on-premise and AWS cloud infrastructure.

Built to run

Security operations

Investigated, isolated, closed

Led the team that triaged CrowdStrike EDR alerts — investigating, isolating hosts, and closing them out — and ran endpoint patching with Tanium.

Security operations

Cloud architecture

Modernizing enterprise support

Designed a cloud-native contact-center direction using Amazon Connect and Zendesk AI, with resilience, automation, and measurable operating efficiency at the center.

Reliability at scale

04 / Emerging tech

Enterprise operator. Emerging-tech builder.

Brings active AWS, AI, and blockchain engineering practice into a traditional enterprise IT context.

Applied AI

AI agents and LLM systems, built to run in production.

Built and operated a multi-agent AI platform on Claude, orchestrated through a custom LiteLLM proxy, delivering agents to a live member base.

  • Claude API
  • LiteLLM
  • LLM Orchestration
  • Model Routing
  • RAG
  • Vector Search
  • MCP Servers
  • Voice AI
  • Speech-to-Text
  • Text-to-Speech
  • Local Inference
  • CUDA / GPU
  • AI Agents
  • Anthropic
  • OpenAI
  • Gemini
Multi-model
LLM orchestration & routing
RAG
Retrieval & vector search
Voice
Speech-to-text & text-to-speech

Blockchain & Web3

Smart contracts, shipped to production.

Designed and shipped 4 production smart-contract matrices on Sonic L1 (Solidity 0.8.28) — token, NFT, and matrix logic across $S, wBTC, wETH, and USDC.

  • Solidity
  • Smart Contracts
  • EVM
  • Sonic L1
  • Foundry
  • Web3
  • On-Chain Settlement
  • Multisig Wallets
  • DeFi Integration
4
Production contract matrices
2800+
On-chain users served (V5 → V5.1)
0
Parity failures in the upgrade

Product & Web

Ships the front end too: React and Next.js in TypeScript, responsive by default.

  • TypeScript
  • React
  • Next.js
  • Server Components
  • Tailwind CSS
  • Responsive UI
  • Vite

Backend & Data

Python and Rust services on PostgreSQL and Redis, behind clean REST APIs.

  • Python
  • Rust
  • PostgreSQL
  • MariaDB
  • Redis
  • REST APIs
  • Frappe / ERPNext

Identity & Payments

Single sign-on, subscription billing and payout ledgers — the parts that must not fail.

  • Single Sign-On
  • OIDC
  • Stripe Billing
  • Subscription & Payout Ledgers

DevOps & Platform

Docker, nginx and Cloudflare with automated deploys and tested restores: run in production, not on a slide.

  • Docker
  • nginx
  • systemd
  • pm2
  • Cloudflare
  • Tailscale
  • Automated Deploys
  • Backups & Disaster Recovery
  • Workflow Automation

Payments, Treasury & Trading

Multisig treasury, risk controls and market-data pipelines behind algorithmic trading.

  • Treasury Operations
  • Multisig Wallets
  • Algorithmic Trading
  • Perps & Spot Execution
  • Risk Controls
  • Market Data Pipelines
  • DeFi Integration

Security & Compliance

Identity and access, endpoint security and PCI compliance.

  • Cybersecurity
  • PCI Compliance
  • Identity & Access
  • Endpoint Security

05 / Principles

How I think when the stakes are real.

01

Reliability is a feature.

Novelty means little if the system fails when people depend on it.

02

Complexity should become clarity.

The job is not to display technical depth. It is to turn that depth into sound decisions.

03

New technology must earn its place.

Cloud and AI matter when they improve the outcome — not because they are fashionable.

04

Builders stay close to the work.

Leadership is stronger when it remains grounded in systems, users, constraints, and execution.

06 / Writing

Notes from inside the systems.

One piece at a time, on each part of the stack I actually work in — written from things that broke, not things I read about.

AI Agents & Humans

AI shouldn’t replace your staff. It should give them their day back

 Backend & Identity

Identity is the first thing you integrate and the last thing you can change

 AI Agents & LLM Systems

Why most AI agents die on the way to production

07 / Now

Ready for the next production environment.

What you get: an operator who has run the whole stack — the team, the on-call rotation, the budget and the hands-on fixes.

I’m looking for a hands-on IT operations leadership role: data center and infrastructure operations, 24/7 on-call and incident response, and security operations across multiple sites.

  • IT operations leadership
  • Data center
  • Infrastructure
  • Security operations
  • On-call & incident response
  • Multi-site operations

Good conversations usually begin with a hard problem.

For IT operations leadership, infrastructure, and data center roles, in Dallas–Fort Worth or remote.

Call+1 469-673-9934 LinkedInConnect with me (opens in new tab) Email[email protected] RésuméDownload (PDF)