Che ShivaComputer Engineer.
Global IT Operations

I’m Che Shiva — a senior IT operations leader with 14+ years directing enterprise technology, teams, vendors, and budgets at AXS / AEG, and 30+ years hands-on across infrastructure, cloud, AI, and on-chain systems. I keep business-critical technology dependable at scale while architecting what comes next.

IT Operations LeadershipAWS / Cloud ArchitectureAI & LLM SystemsBlockchain / EVMNetwork & InfrastructureVendor & Budget ManagementSecurity & Compliance
Plano, TexasEnterprise + emerging technology
Portrait of Che Shiva
Building now
Operator instincts. Engineer fluency.IT · Cloud · AI · Blockchain
30+Years in production technology
14+Years of continuous leadership at AXS / AEG
2,800+Users served by production on-chain systems

Reliability shaped the operator. Curiosity kept the builder alive.

For three decades, I’ve worked where technology has to perform in the real world. My path began in hardware engineering at Compaq, matured inside regulated enterprise operations at Takeda, and continues in technology leadership at AXS / AEG.

Along the way, I never stopped building: cloud-native architectures, multi-agent AI platforms, and production smart contracts. The thread through all of it is simple — understand the system, stay calm under pressure, translate complexity, and make the next version better.

FoundationCompaq / The Answer Group

Hardware engineering, diagnostics, and systems thinking

DisciplineTakeda Pharmaceuticals

Regulated operations, ITIL practice, and executive support

LeadershipAXS / AEG

Enterprise IT operations, infrastructure, and modernization

FrontierAI + On-chain Systems

Hands-on platforms, agents, and production smart contracts

The full stack — enterprise IT to emerging tech.

Systems leadership grounded in operating experience, expanded through hands-on engineering.

01

IT Operations & Leadership

IT Operations LeadershipITIL Service ManagementIncident ResponseVendor & Budget ManagementEndpoint & Asset ManagementRemote SupportScreenConnect
02

Cloud & Infrastructure

AWSAmazon ConnectAmazon WorkspacesVMwareLinuxNetworkingCisco MerakiSystem Builds & Diagnostics
03

Platforms & Devices

Windows ServerWindows 10 / 11Microsoft 365Active DirectoryHyper-VDesktop VirtualizationmacOSiOSMobile Device Management
04

AI & Automation

Claude APILiteLLMLLM OrchestrationRAGVoice AIAI AgentsAnthropicOpenAIGemini
05

Engineering & On-Chain

PythonRustNext.jsSoliditySmart ContractsEVMSonic L1Web3Computer Engineering
06

Security & Compliance

CybersecurityPCI ComplianceIdentity & AccessEndpoint SecurityTanium

Three arenas. One operating mindset.

01
Cloud architecture

Modernizing enterprise support

Designed a cloud-native contact-center direction using Amazon Connect and Zendesk AI, with resilience, automation, and measurable operating efficiency at the center.

Reliability at scale
02
AI systems

Building useful multi-agent platforms

Built and operate web3claw and OpenClaw: an orchestrated AI platform designed to turn specialized agents into practical workflows for a live member base.

Agents that do work
03
On-chain engineering

Shipping production smart contracts

Designed and shipped production Solidity systems on Sonic L1 across token, NFT, and matrix logic — with a focus on parity, upgrade discipline, and real users.

Built for production

How I think when the stakes are real.

01

Reliability is a feature.

Novelty means little if the system fails when people depend on it.

02

Complexity should become clarity.

The job is not to display technical depth. It is to turn that depth into sound decisions.

03

New technology must earn its place.

Cloud, AI, and blockchain matter when they improve the outcome — not because they are fashionable.

04

Builders stay close to the work.

Leadership is stronger when it remains grounded in systems, users, constraints, and execution.

Building at the edge of operations and emerging tech.

My current focus is on AI-native IT operations, resilient cloud contact centers, voice systems, agent orchestration, and secure on-chain product infrastructure.

AI-native operationsAmazon ConnectVoice AILLM orchestrationRAGSolidityInfrastructure reliability

Good conversations usually begin with a hard problem.