Che (Shiva) Bhagwandin
Curriculum Vitae · 2026

Che (Shiva) Bhagwandin

Senior Technology Leader | AI-Ready Infrastructure | Enterprise IT Operations

Enterprise IT leader with three decades in production technology — beginning at Compaq's TAG team, deepening through Takeda, and now 14+ years at AXS as IT Operations Manager and Computer Engineer. Hands-on across infrastructure, network reliability, incident response, and endpoint systems — while concurrently shipping production work in AWS cloud architecture, AI agent platforms, and on-chain engineering. The operator who keeps mission-critical systems running and the engineer who ships the modernization.

LocPlano, TX Emailche@cheshiva.com Tel469-673-9934 Weblinkedin.com/in/web3claw
Portrait of Che (Shiva) Bhagwandin
01 — Experience Three Decades

A long arc of enterprise technology leadership.

2012 — Present 14+ years

IT Operations Manager & Computer Engineer

AXS / AEG · Plano, TX

Lead enterprise IT operations across systems, users, infrastructure, and business-critical workflows for a global live-entertainment technology platform. Progressed from hands-on computer engineering into operations leadership while remaining technical at the deepest level.

  • Manage day-to-day IT operations and serve as senior escalation point for complex hardware, software, networking, and access issues.
  • Architected an enterprise contact-center modernization proposal — AWS Connect + ZenDesk AI — replacing legacy on-premise infrastructure with a cloud-native, AI-augmented stack.
  • Coordinate incident response, root-cause analysis, and vendor escalations to minimize downtime and protect business continuity.
  • Lead deployments, system migrations, endpoint refreshes, and process improvements across business units.
  • Maintain operational standards, documentation, and onboarding workflows that scale across teams and locations.
c. 2007 — 2012 5 years

IT Operations & Systems Engineering

Takeda Pharmaceuticals · Chicago, IL

Stepped into a regulated global pharmaceutical environment — formalizing technical practice with ITIL certifications, service-management discipline, and escalation-tier executive IT support.

  • Earned ITIL certifications and applied formal IT service management to break-fix, incident response, and change-control workflows.
  • Built and maintained service desk processes, runbooks, and operational documentation for a regulated global pharma environment.
  • Delivered escalation-tier executive IT support — handling high-visibility issues for senior leadership while strengthening front-line service desk operations.
c. 2002 — 2007 5 years

The Answer Group (TAG)

Compaq Computers · Florida

Joined Compaq's The Answer Group (TAG) — the elite technical engineering team — providing engineering-level support across hardware, desktop and laptop platforms, and enterprise customer environments.

  • Hands-on hardware engineering — system diagnostics, builds, and repairs across desktop and laptop platforms at the OEM level.
  • Delivered customer-facing technical support and executive IT support, translating complex technical issues into clear communication for senior stakeholders.
  • Built the foundation in computer engineering, calm troubleshooting under pressure, and systems thinking that has shaped every role since.
02 — Selected Work Recent & Active

Where the operations mindset meets emerging technology.

Cloud Architecture

AXS Contact-Center Modernization

Architected an end-to-end migration from legacy on-premise contact-center infrastructure to a cloud-native, AI-augmented stack on AWS Connect with ZenDesk AI — designed for resilience, automation, and measurable cost reduction.

AWS ConnectLambdaZenDesk AIIVR
AI Platform

Web3 Sonic & Web3 Claw

Founder of web3claw.net — built and operate a multi-agent AI platform powered by Claude and orchestrated through a custom LiteLLM proxy. OpenClaw delivers AI agents (Network Builder, Market Analyst, Marketing Automator, Wallet Manager) to a live member base.

ClaudeLiteLLMRAGMulti-agent
Blockchain

Sonic L1 Production Contracts

Designed and shipped 4 production smart-contract matrices on Sonic L1 (Solidity 0.8.28) — token, NFT, and matrix logic across $S, wBTC, wETH, and USDC. Led the V5 → V5.1 upgrade serving 2,800+ on-chain users with zero parity failures.

SoliditySonic L1FoundryEVM
03 — Strengths What I Bring

Operator instincts, engineer fluency.

01

Engineer-level troubleshooting

Comfortable diagnosing layered problems across hardware, OS, networks, applications, and user environments.

02

Calm leadership under pressure

Prioritizes deliberately during outages, escalations, and high-impact technical incidents.

03

Emerging-technology fluency

Brings active AWS, AI, and blockchain engineering practice into a traditional enterprise IT context.

04

Bridges technical & business stakeholders

Translates between engineers, vendors, and executives without losing precision in either direction.

04 — Technical Skills Capabilities & Tooling

The full stack — enterprise IT to emerging tech.

Technical Skills

Hands-on, current, and applied across production systems — from enterprise IT operations to AI agent platforms and on-chain infrastructure.

Cloud & Infrastructure

AWSAWS ConnectAmazon WorkspacesGoogle CloudVMwareLinuxNetworking

Hardware & System Builder

AMDIntelCisco MerakiSystem BuildsHardware Diagnostics

Microsoft Stack

Windows ServerWindows 10 / 11Microsoft 365Active DirectoryHyper-VDesktop Virtualization

Apple & macOS

macOSiOSApple HardwareiPad / iPhoneMobile Device Management

IT Operations & Support

ScreenConnectIncident ResponseEndpoint ManagementAsset & License ManagementRemote Support

Coding & DevOps

PythonRustVibe CodingCursorReplitOpenCodeCodexGitHubAnthropicOpenAIGoogle Gemini

AI & Engineering

Claude APILiteLLMLLM OrchestrationOpenClawHermesRAGVoice AIAI AgentsComputer Engineering

Blockchain & Web3

SoliditySmart ContractsEVMSonic L1Web3

Security

CybersecurityPCI ComplianceIdentity & AccessEndpoint SecurityTanium